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Greek Airsoft serves customers from all over the World.
All Greekairsoft.gr shipments are delivered via Courier or P.O., directly to your door in order to achieve the highest combination of consistency, speed and security. If for any reason you require a different delivery method, you can state this in your order, in the "Comments about your order".
All products are usually shipped the next working day after the order has been received and cleared. An important fact is that more than 95% of orders placed by 17:00 are executed the same day!
Once the products are shipped, they are registered and insured 100%. The packaging and materials used are constructed so as to provide maximum protection and security. For this reason the products you receive for your order, are of the same factory and excellent condition as when they were stored in our warehouse.
Delivery of products
The delivery times of products are:
For faster and more reliable delivery of products to clients, Greekairsoft.gr collaborates with the DHL company. Product delivery through Courier vary from 1 to 2 working days for the European Union and from 2 to 3 working days for the rest of the World.
For a few areas where the courier company does not cover the network, the delivery is by PO (registered post). In this case delivery may require 3 to 6 working days within the E.U. and from 4 to 7 working days for the rest of the world.
The shipping cost is calculated by the weight and dimensions of the package, shipping location and shipping method of the shipment. Therefore, the heavier and bulkier your item is, the higher the shipping cost. The cost varies while the shipping location and the shipping method change. You may calculate the cost of your purchase by adding items in your online Cart. The system will inform you about your shipping fees.
Greek Airsoft has a logistic team to process and handle your orders every day. We partnered with major courier services to ensure your order is delivered to you in a timely manner. Our partnering couriers include DHL and Greek National Post. We ship our products to most of the countries Especially for EU countries’ residents there are no import fees and taxes and time delays due to custom clearance. Some countries such as Australia and Netherlands prohibited import of airsoft guns. However, we still ship combat gears and accessories to these countries. If you still have any questions concerning import restrictions, please contact email@example.com for more information about our shipping service.
If your order is seized by customs, we offer you a refund for the item’s value (excluding the shipping cost) once the item is safely returned to us. For more information, please contact firstname.lastname@example.org. All airsoft guns shipping to United States of America will be affixed with an orange tip in order to follow the regulation of Federal Law.
Airsoft guns cannot be shipped to APO/FPO addresses.
We ship airsoft guns to Canada. However, importing silencer to Canada is illegal. If we find your order included silencer, we will take it out and ship the remaining items. A refund will be made for the silencer.
New Zealand Customers
Gun laws in New Zealand require that all Airsoft models are permanently converted to semi-auto. Our Technical Department can perform this alteration service.
We will deliver the items by DHL depending on the courier's availability to your country. It usually takes 1 to 2 working days (excluding public holidays and customs clearance).
We will ship the items to you by Greek National Air Mail. It usually takes 3 to 7 days (excluding public holidays and customs clearance).
Airsoft Gun Disassembly
For whatever reason you may request us to disassemble your AEG, we can perform this work and ship the pieces separately. However, a handling fee and extra shipping cost may apply according to the item and number of separated shipments. Please contact email@example.com if you have any further question about this matter.
Problems with your Shipment
If you received the wrong product or it was damaged during shipping, please contact our Customer Service at firstname.lastname@example.org. You may also use the Chat feature in the eshop for faster results.
If your order is delayed or for any other reason, please contact us immediately.
If force majeure (e.g. bad weather, strikes, etc.) cannot deliver your products within the given time, we will notify you by phone or via e-mail, to tell us if you wish how to complete your order under such conditions.
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